JPR Tech Watch

June 2003


A call for a new PC classification

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By Jon Peddie

Pent-up demand by consumers is met with confusion

The consumer market is where the growth is today, so stop irri-tating the consumers and give them what they want—affordable entertainment PCs, desktop and mobile.

Let’s start at the bottom

Intel’s integrated graphics parts based on “good-enough” graphics for the office is the runaway winner in the “Value PC” segment (PCs that sell for less than a $1,000 and use integrated graphics to keep the cost down). Some suppliers, like ALi, Intel, S3/VIA, and SiS, have continued (and will continue) to offer IGCs to serve the commercial market, while Nvidia only offers IGPs (for AMD systems), and ATI offers both IGCs and IGPs for AMD and Intel platforms. The commercial market is made up primarily of people using Microsoft Office—DX8 performance isn’t important to them. Therefore, many organizations choose the “good-enough” graphics provided by an IGC, primarily from Intel. (The difference in price between an IGC and a north bridge without graphics is just a few dollars and is known in the industry as "free graphics.") However, the Integrated Graphics Controllers (IGCs) cannot run Microsoft DirectX 8­level games and other multimedia applications.

Consumers, on the other hand, want higher performance capability for entertainment purposes. Unfortunately, consumers are often unaware of the limitations of low-end computers.

There is another new category of high-performance integrated parts using graphics processors, and that is designated as Integrated Graphics Processors (IGPs). These machines can run applications based on DirectX 8, but once again, consumers might not be made aware of the differences between these low-cost computers and those computers using IGCs.

I think the industry should designate the Value segment PCs with IGPs as Entry-Level Entertainment PCs, and machines that are designed for office applications using IGCs should be designated as Entry-Level Office PCs—this classification includes machines used in commercial, corporate, and SOHO environments.

The problem and The opportunity

When DirectX 8 games began appearing in late 2001 for the holiday shopping season, consumers were exposed to a new level of entertainment and excitement. Unfortunately, when the consumer goes into a retail outlet and sees a high-end PC running some fantastic game or multimedia application (DVD movie, music mixing, picture editing, etc.), they want that machine. Then they see the price (typically greater than $1,500) and recoil. Nonetheless, the desire to play games with gorgeous graphics has been implanted, creating a demand for game playing on the PC rival-ing that of the game console.

Eager salespeople in the store, not wanting a live one to get away, direct budget-minded prospective customers to the Value PCs. And, as is always the case, when consumers have choices, some of them will get confused and some will be given bad advice. Computers are complex systems with many features and parameters, and it’s illogical and unfair to expect consumers to be conversant with all the technical issues. Sadly, consumers looking for a gaming experience are being sold IGC-based entry-level machines designed for office use. Too often consumers buy a machine with a IGC only to find out when they get it home that it won’t play the kind of games they thought it would, or that it would do any other multimedia things very well—and that’s because it wasn’t designed for those applications.

The good news—everyone wins

Because manufacturers and retailers are not correctly labeling or marketing these systems, consumers are left to try and figure it out on their own. Microsoft is aware of the problem and has an initiative to simplify the purchasing experience, and they have been meeting with system integrators, CPU vendors, graphics accelerator vendors, developers, and publishers to accomplish that. The goal is to come up with a system that easily lets consumers know whether or not a game will run on their system. Instead of requiring users to know their CPU speed, graphics card, amount of RAM, sound card, etc., Microsoft hopes to come up with a tiered system. Longhorn will tell you what “level” your system is, so during the boot screen you’ll see that your system is, for example, level four. This means you can play games that will run on level-four systems and lower.

If the machines were designated as suggested, Entertainment and Office, then the salesperson could direct the consumer to the correct choice. An IGP-based Entertainment machine might cost $50 more, but I believe the consumer will gladly pay the higher price to get the performance. It’s a win-win for everyone—the IGP suppliers like ATI and Nvidia get a higher ASP, the box builders get more, and the salesperson gets more. And best of all, the consumer is happy.

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