How chatbots are changing in the generative AI era

Opponents of AI say it will cost humans their jobs. Proponents say it will save jobs and create new ones. And the chatbots? Let’s just say they have “the right answer.” Webster’s Dictionary defines a chatbot as a bot that is designed to converse with human beings. Some definitions take the meaning a step further by noting they are designed to help solve a problem or query. In that regard, a chatbot should be limited to an application that assists the user in performing a task or function, such as a pop-up window offering to help a customer navigate a